Terms & Conditions

These Terms & Conditions govern your use of the Royal Lady website, mobile app and services. By using the Service you accept these Terms.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract under Indian law.

2. Account

You are responsible for the confidentiality of your password and for all activity under your account. Notify us immediately of any unauthorised use.

3. Orders & pricing

All prices are in Indian Rupees (INR) and inclusive of GST unless stated otherwise. We reserve the right to correct pricing errors and cancel any order arising from a manifest error.

4. Payments

Payments are processed by PCI-DSS compliant gateways. Royal Lady never stores card, CVV or UPI PIN. If a payment fails, no order is created.

5. Delivery

Dispatch and delivery timelines are indicative and depend on your pincode and logistics partner availability. See our Shipping Policy.

6. Cancellations, returns and refunds

See our Return & Refund Policy for full details.

7. Intellectual property

All content on Royal Lady is owned by Royal Lady or its licensors and protected under the Copyright Act 1957, the Trade Marks Act 1999 and other applicable Indian law.

8. User content

By posting reviews, ratings or photos you grant Royal Lady a worldwide, royalty-free, non-exclusive licence to display, reproduce and distribute that content in connection with the Service.

9. Prohibited use

• Infringing intellectual property or third-party rights.
• Fraudulent orders, payment abuse or chargeback abuse.
• Attempts to disrupt, reverse-engineer or scrape the Service.

10. Disclaimer & limitation of liability

To the maximum extent permitted by law, Royal Lady disclaims all implied warranties. Our aggregate liability for any claim is limited to the value of the specific order giving rise to the claim.

11. Force majeure

Royal Lady is not liable for delays or failures caused by events beyond our reasonable control including natural disasters, epidemics, strikes, embargoes and internet outages.

12. Governing law & jurisdiction

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the competent courts at the registered office of Royal Lady.

13. Registered business details

14. Grievances