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Contact Us

Last updated · February 2026

We'd love to hear from you. Whether it's an order update, a styling question, a return, wholesale enquiry or press — our care team is on it. We respond within 1–2 business days, usually sooner.

Business email
Coming soon
Support phone
Coming soon
Business address
Coming soon

Support hours

  • Monday to Saturday — 10:00 AM to 7:00 PM IST
  • Sundays & public holidays — closed (emails answered on the next business day)

Best way to reach us

  • Order-specific queries — share your order ID (visible under Profile → My orders) so we can look it up instantly.
  • Returns & exchanges — raise directly from Profile → My orders → Return item for the fastest turnaround.
  • Sizing & styling — email us with your measurements or a photo of the piece you want to pair with.
  • Wholesale, collaborations & press — email with the subject “Wholesale”, “Collab” or “Press” for the right team to reach out.
  • Bug reports & feedback — we read every message. Screenshots help us reproduce issues faster.

Grievance Officer

In accordance with the Information Technology (Intermediary Guidelines) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, complaints that remain unresolved after our standard support process may be escalated to our Grievance Officer:

Grievance Officer (Consumer Protection Rules 2020 & IT Rules 2021)

In line with Rule 5(3) of the Consumer Protection (E-Commerce) Rules, 2020 and Rule 3(2) of the Information Technology (Intermediary Guidelines) Rules, 2021, the following officer has been designated to receive and resolve customer complaints. Complaints are acknowledged within 24 hours and resolved within 15 days.

Name
To be updated
Designation
Grievance Officer, Royal Lady
Email
To be updated
Phone
To be updated
Hours
To be updated

Registered business details

The following details of the entity operating this website are published in compliance with the Consumer Protection (E-Commerce) Rules, 2020.

Registered Business (Consumer Protection Rules 2020, Rule 5(2))

As required by the Consumer Protection (E-Commerce) Rules, 2020, the following details of the registered business operating this website are made available to all users and customers.

Business Name
To be updated
Business Phone
To be updated
Business Address
To be updated
GSTIN
To be updated
PAN
To be updated

By contacting us you consent to us processing the information you share to respond to your query, in accordance with our Privacy Policy.