Royal Lady ships across India via trusted logistics partners. This Shipping Policy explains our processing times, delivery timelines, charges, tracking and what to do if something goes wrong in transit.

1. Processing time

• Orders placed before 2 PM IST on a business day are processed the same day.
• Orders placed on Sundays or public holidays are processed the next business day.
• Ready-to-ship items are dispatched within 24 hours of order confirmation.
• Made-to-measure or pre-order items may require 3–7 business days of stitching time; the estimate is shown on the product page.

2. Delivery timelines

• Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad): 3–5 business days after dispatch.
• Tier-2 & Tier-3 cities: 4–7 business days after dispatch.
• Remote and North-East pincodes: 6–10 business days after dispatch.
• Exact delivery windows are shown on the product page and confirmed at checkout, based on your pincode.

3. Shipping fees

• Free standard shipping on orders above ₹999.
• Flat ₹99 standard shipping on orders below the free-shipping threshold.
• COD (Cash on Delivery) may carry a small handling fee, displayed at checkout.
• Priority / same-day shipping is offered on select metro pincodes when available at checkout.

4. Courier partners

We ship through leading Indian couriers including Shiprocket-managed carriers, Delhivery, Blue Dart, DTDC, Ecom Express and India Post. The specific carrier is chosen automatically based on your pincode, order weight and service availability.

5. Tracking your order

Once your order is dispatched, we send you the AWB/tracking number by email and in-app notification. You can also track it any time from Profile → My orders. Please allow 12–24 hours after dispatch for the tracking status to update on the courier's portal.

6. Address accuracy

Please double-check your shipping address, pincode, and mobile number before placing your order. Royal Lady is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses. Address changes are possible only before dispatch — write to us immediately via Contact.

7. Delays & force majeure

Delivery timelines are estimates. Delays may occur due to weather, strikes, remote pincodes, festival rush, courier operational issues, or force majeure. We continuously monitor in-transit orders and will proactively update you on material delays.

8. Undelivered or refused shipments

If a shipment is undelivered after 3 attempts, refused, or returned to us due to an unreachable customer, we'll notify you. For prepaid orders you may choose to have it re-shipped (reverse-shipping fee applies) or a refund minus the original shipping cost. Repeatedly refused COD orders may make future COD purchases unavailable on your account.

9. Damage or tampering in transit

If the outer packaging looks damaged, tampered, or opened at the time of delivery, please refuse the parcel and immediately share photos with us within 24 hours via Contact. We'll investigate with the courier and re-ship or refund at no additional cost to you.

10. International shipping

International shipping is available on request for select countries. Please reach out via Contact with your address and product list for a customised quote and delivery timeline. Import duties and taxes at the destination country are the buyer's responsibility.

11. Contact

For any shipping-related questions, please use our Contact page or open a query directly from Profile → My orders.