We want you to love what you order. If a piece isn't quite right, you may request a return or exchange within 7 days of delivery, subject to the conditions below.

1. Eligibility

• The item must be unworn, unwashed, unaltered, free of make-up, deodorant or perfume, and free of stains or damage.
• All original tags, labels, hygiene stickers, and packaging must be intact.
• The return request must be raised within 7 days of the delivery date.
• Proof of purchase (order ID / invoice) is required.

2. Non-returnable items

For hygiene, customisation and sale reasons, the following items are not eligible for return or refund:

• Innerwear, lingerie, camisoles, and swimwear.
• Personalised, made-to-measure, or altered items.
• Final-sale or clearance items (marked “Final Sale” on the product page).
• Accessories such as jewellery, hair accessories, socks and beauty products (once seals are broken).
• Gift cards and store credit.

3. How to raise a return or exchange

• Go to Profile → My orders.
• Select the order and tap “Return item” or “Exchange”.
• Choose the reason from the dropdown and, if possible, upload a clear photo.
• Submit — you'll receive email confirmation with reverse-pickup details within 24 hours.

4. Reverse pickup

Where your pincode is serviceable, we'll schedule a free reverse pickup within 2–4 business days. If your pincode is non-serviceable, we'll share a self-ship address; the reasonable courier cost will be refunded to your Royal Lady wallet once the item is received and quality-checked.

5. Quality check

Every returned item is inspected against the eligibility criteria above. If the item fails quality check (worn, washed, damaged, missing tags, or non-original packaging), it will be shipped back to you and no refund will be processed.

6. Refunds — timelines & method

• Prepaid orders: Refunded to the original payment method within 5–7 business days after quality check.
• UPI: 1–3 business days after quality check.
• COD orders: Refunded to your Royal Lady wallet instantly (usable across the store) or to your bank account via NEFT within 5–7 business days after providing bank details.
• Original shipping fees, COD handling fees, and gift-wrap charges are non-refundable.
• Any coupon or promotional discount used at the time of purchase becomes void on return.

7-Day Return & Exchange on unworn items in original packaging. Refunds are credited back to the original payment method or Royal Wallet within 5–7 business days.

7. Exchanges

Exchange for a different size or colour of the same item is honoured subject to stock availability. If the exchange item is out of stock, we'll process a full refund instead. Only one exchange per order line is allowed.

8. Damaged, defective or wrong item received

If you receive a damaged, defective, or incorrect item, please raise a return within 48 hours of delivery with clear unboxing photos or a short video. We will arrange free reverse pickup and either re-ship the correct item or issue a full refund at our expense — whichever you prefer.

9. Cancellations

You can cancel an order any time before dispatch from Profile → My orders. Once dispatched, please follow the standard return process after delivery. Prepaid cancellations are refunded within 5–7 business days.

10. Fraud & abuse

Royal Lady reserves the right to refuse returns, block future COD, or restrict accounts that exhibit patterns of return fraud — including tampered items, worn returns, empty-parcel claims or repeated refusals.

11. Contact

Need help with a return? Reach us via Contact with your order ID and we'll take it from there.