Return & Refund Policy

We stand behind every piece we ship. If something is not right, we will make it right.

1. Window

7-day return & exchange from the date of delivery on unworn items in original packaging with all tags intact.

2. Non-returnable

• Items marked "Final Sale" at checkout.
• Items washed, worn, altered or damaged post-delivery.
• Undergarments and pierced jewellery, for hygiene reasons.

3. How to return

Profile → My orders → Return item. Choose reason and preferred resolution (refund, exchange or store credit). We arrange free reverse pickup for eligible pincodes.

4. Refund timelines

• UPI / cards: 5–7 business days after receipt & QC.
• Netbanking / wallets: 5–7 business days.
• Cash on Delivery: refunded to Royal Wallet or bank account on submission of details.

5. Damaged or wrong item?

Contact us within 48 hours of delivery with unboxing photos or video. We ship a replacement or issue a full refund with no reverse-logistics fee.

6. Grievances